A Product of Minion Solutions Private Limited
Effective Date: March 1, 2026 · Version 1.0
These Terms and Conditions of Service ("Agreement" or "Terms") constitute a legally binding contract between you ("Merchant," "User," or "you") and Minion Solutions Private Limited, a company incorporated under the Companies Act, 2013 (India), operating the Loomr platform at https://loomr.ai ("Loomr," "we," "us," or "our") and through any official marketplace integrations (collectively, the "Service").
By accessing or using the Service, by clicking "I Agree," by completing our registration process, or by installing Loomr through any third-party marketplace (including but not limited to Shopify, Zendesk, Intercom, Zapier, WooCommerce, BigCommerce, Wix, Patreon, or HubSpot), you acknowledge that:
If you do not agree to these Terms, you must not access or use the Service.
For the purposes of this Agreement, the following definitions apply:
"Account" means a registered merchant account on the Loomr platform.
"Authorized User" means any individual permitted by a Merchant to access and use the Service on behalf of that Merchant.
"Customer Data" means all personally identifiable information relating to the End Customers of Merchants, including names, email addresses, phone numbers, and order details.
"End Customer" means the customers of a Merchant who receive personalized video communications through Loomr.
"Loomr Content" means all software, interfaces, documentation, trademarks, service marks, and other proprietary materials provided by Loomr.
"Merchant" means a business entity or individual that has registered for an Account to use the Service to communicate with its own customers.
"Order Data" means transactional data related to commercial orders forwarded to Loomr for processing, including order IDs, amounts, products purchased, and fulfillment details.
"Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws, including the DPDPA 2023, GDPR, and CCPA.
"Platform Integration" means any official Loomr application installed through a third-party marketplace, including Shopify App Store, Zendesk Marketplace, Intercom, Zapier, WooCommerce, BigCommerce, Wix, Patreon, HubSpot, or similar platforms.
"Service" means the Loomr platform, including the web application, API, webhooks, inbound email parsing, WhatsApp messaging, video delivery, and GIF preview functionality.
"Subscription" means a recurring payment plan that grants access to the Service.
"User Content" means all videos, images, messages, and other content uploaded, recorded, or transmitted by Merchants or Authorized Users through the Service.
"WhatsApp Communications" means messages sent via the WhatsApp Business API (powered by Interakt) on behalf of Merchants through the Service.
Loomr is a multi-tenant Software-as-a-Service (SaaS) platform that enables Merchants to send personalized, video-based communications to their End Customers following commercial transactions. The Service operates through an automated pipeline that includes:
Loomr strives to maintain high availability but does not guarantee uninterrupted, error-free access. Planned maintenance will be communicated with reasonable advance notice. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, though we will endeavor to provide advance notice of significant changes.
Certain features may be made available on a beta or early-access basis. Such features are provided "as is" without warranty and may be modified, discontinued, or removed at any time without liability to Loomr.
To access the Service, you must create an Account by providing accurate, complete, and current information. You agree to update such information to maintain its accuracy. Loomr reserves the right to reject or suspend any Account at its sole discretion.
Accounts are authenticated via Google OAuth (Google Sign-In) or such other authentication methods as Loomr may support from time to time. You are responsible for maintaining the security of your authentication credentials. You must notify Loomr immediately at hello@loomr.ai of any unauthorized use of your Account.
You are solely responsible for all activities conducted under your Account and for ensuring that all Authorized Users comply with these Terms. Loomr shall not be liable for any loss arising from unauthorized Account access resulting from your failure to safeguard credentials.
Each Merchant entity may maintain only one Account unless Loomr provides written consent for multiple Accounts. Creation of multiple Accounts to circumvent usage limits or policies is prohibited and may result in immediate termination of all associated Accounts.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. You agree not to:
When using the email forwarding feature, you agree that:
Use of the WhatsApp messaging functionality requires compliance with WhatsApp's Business Policy and Terms of Service, the Telecom Commercial Communications Customer Preference Regulations (TCCCP), 2018 (India), and applicable telecommunications laws in your jurisdiction. You acknowledge and agree that:
All video content created, uploaded, or transmitted through the Service must:
Access to the Service is provided on a subscription basis. Current pricing and plan details are available on our website at https://loomr.ai/pricing and may be updated from time to time. We will provide advance notice of any material pricing changes.
Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of enrollment. All fees are non-refundable except as expressly provided in these Terms or required by applicable law.
Payment processing for subscriptions is handled by DodoPayments ("Payment Processor"). By subscribing, you authorize Loomr and its Payment Processor to charge your designated payment method for all applicable fees. You must provide valid, current payment information and are responsible for keeping it up to date. Loomr does not store your full payment card details; all card data is handled exclusively by the Payment Processor.
All fees are exclusive of applicable taxes, duties, levies, or similar governmental assessments (collectively, "Taxes"), including Goods and Services Tax (GST) in India. You are responsible for paying all Taxes associated with your use of the Service. Where Loomr is obligated to collect or remit Taxes, the appropriate amount will be invoiced to and paid by you.
Failure to pay any fees when due may result in suspension of your Account. Loomr reserves the right to charge interest on overdue amounts at the maximum rate permitted by applicable law, including the rate prescribed under the Interest Act, 1978 (India).
Loomr may offer free trial periods at its sole discretion. Unless you cancel before the end of the trial period, you will be automatically enrolled in a paid subscription plan and your payment method will be charged accordingly.
Subscription fees are generally non-refundable. Refunds may be considered at Loomr's sole discretion in exceptional circumstances. Requests for refunds should be directed to hello@loomr.ai within 7 days of the charge. Loomr complies with applicable consumer protection laws, including the Consumer Protection Act, 2019 (India), in determining refund eligibility.
If you subscribed to the Service through a third-party marketplace (e.g., Shopify App Store, Zendesk Marketplace), your billing relationship is governed by the terms of that marketplace, and payment is processed by the respective marketplace. In such cases, the marketplace's billing, refund, and dispute resolution policies apply to your subscription fees.
All rights, title, and interest in and to the Service, including all Loomr Content, are and shall remain the exclusive property of Minion Solutions Private Limited and its licensors. Nothing in these Terms transfers any ownership right in the Service or Loomr Content to you. The Service is protected by applicable intellectual property laws, including the Copyright Act, 1957 (India) and the Trade Marks Act, 1999 (India).
Subject to your compliance with these Terms and timely payment of all applicable fees, Loomr grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes of communicating with your End Customers.
By uploading, recording, or transmitting User Content through the Service, you grant Loomr a non-exclusive, worldwide, royalty-free, sublicensable license to use, store, reproduce, transmit, display, and distribute such User Content solely to the extent necessary to provide the Service. You represent and warrant that you have all rights necessary to grant this license.
If you provide Loomr with feedback, suggestions, ideas, or other input regarding the Service ("Feedback"), you grant Loomr an irrevocable, perpetual, royalty-free, worldwide license to use such Feedback for any purpose without compensation or attribution to you.
"Loomr," "Loomr.ai," and any associated logos are trademarks of Minion Solutions Private Limited. You may not use these marks without our prior written consent. All other trademarks referenced in the Service are the property of their respective owners.
The Service integrates with several third-party service providers to deliver its functionality. These providers include, but are not limited to:
Loomr does not endorse, warrant, or assume responsibility for any third-party services. Your use of third-party services is governed by the respective terms of those providers, and Loomr is not liable for any acts or omissions of such third parties.
Where Loomr is made available through third-party marketplaces, the following applies:
Loomr cannot guarantee the continued availability of any third-party integration. If a third-party provider modifies or terminates its service, Loomr will use commercially reasonable efforts to provide an alternative but is not obligated to do so and will not be liable for any resulting disruption.
Your use of the Service is subject to Loomr's Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, disclose, and safeguard your information and that of your End Customers in compliance with applicable law including the Digital Personal Data Protection Act, 2023 (DPDPA), the GDPR (where applicable), and the CCPA (where applicable).
To the extent that you provide Loomr with Personal Data of your End Customers in connection with the Service, Loomr acts as a data processor (or data fiduciary's processor, as applicable under the DPDPA) on your behalf, and you are the data controller (or data fiduciary). By accepting these Terms, you enter into our Data Processing Agreement ("DPA"). The DPA governs the processing of Personal Data under applicable data protection laws.
You are solely responsible for:
The Service uses Anthropic's Claude AI to parse inbound order emails and extract structured data. By using the Service, you consent to the processing of Order Data through Anthropic's API. Loomr implements Anthropic's recommended data handling practices and does not train AI models on your data unless you expressly consent in writing.
Loomr implements industry-standard security measures, including encryption in transit (TLS/HTTPS), database-level Row Level Security (RLS) through Supabase, and secure credential management. However, no method of electronic transmission or storage is completely secure. You acknowledge that you transmit data to Loomr at your own risk. Loomr complies with applicable security requirements under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Upon termination of your Account, Loomr will retain your data for a period of 90 days, during which you may request export of your data. After this period, we will delete or anonymize your Account data in accordance with our data retention policy and applicable law. Certain data may be retained for longer periods where required by law or for legitimate business purposes (e.g., financial records, tax compliance).
Each party may disclose to the other party certain confidential or proprietary information in connection with the Service. Each party agrees to:
Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, is independently developed without use of the Confidential Information, or is required to be disclosed by applicable law or court order.
You represent and warrant that:
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LOOMR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. LOOMR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT WHATSAPP MESSAGES OR EMAILS WILL BE DELIVERED OR OPENED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING THE CONSUMER PROTECTION ACT, 2019 WHERE APPLICABLE), IN NO EVENT SHALL LOOMR, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOOMR'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO LOOMR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) INDIAN RUPEES FIVE THOUSAND (INR 5,000).
The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.
You agree to indemnify, defend, and hold harmless Loomr and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
This Agreement commences on the date you first accept these Terms and continues until terminated in accordance with this Section.
You may terminate your Account and this Agreement at any time by following the account cancellation process in your dashboard settings or by contacting hello@loomr.ai. Cancellation will take effect at the end of your then-current billing cycle, and no refunds will be issued for unused periods unless required by applicable law.
Loomr may terminate or suspend your Account and this Agreement immediately and without notice if:
Upon termination: (a) all licenses granted to you hereunder will immediately terminate; (b) you must cease all use of the Service; (c) Loomr will make your data available for export for 90 days; (d) provisions that by their nature should survive will survive, including Sections 7, 10, 11, 12, 13, and 17.
The following additional terms apply if you access the Service through the Shopify App Store:
The following additional terms apply if you access the Service through the Zendesk Marketplace:
Use of Loomr through Intercom is subject to Intercom's Developer Terms of Service. Data accessed via Intercom APIs is used solely to provide the Service and is handled in accordance with this Privacy Policy.
Loomr's Zapier integration enables Merchants to automate workflows between the Service and connected applications. Loomr is responsible only for data within its own platform; processing by third-party apps connected through Zapier is governed by those apps' respective terms.
Integrations with WooCommerce (Automattic), BigCommerce, and Wix allow Merchants to synchronize order data and trigger communications. Data accessed through these integrations is used solely to provide the Service and is subject to the developer terms of each respective platform.
Use of Loomr through Patreon's platform is subject to Patreon's Platform Use Agreement. Creator and patron data accessed through Patreon APIs is used solely to provide the Service.
Use of Loomr through the HubSpot App Marketplace is subject to HubSpot's App Partner Program Agreement. Contact and deal data accessed through HubSpot APIs is used solely to provide the Service and is handled in accordance with this Privacy Policy.
Loomr may be available through additional third-party marketplaces. In each such case, Loomr will comply with the applicable marketplace developer requirements. Contact hello@loomr.ai for details on specific marketplace integrations not listed above.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, subject to Section 16.3 below.
Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute informally by contacting hello@loomr.ai. Loomr will attempt to respond within 30 days. If the dispute is not resolved within 60 days of initial notice, either party may pursue formal proceedings.
Except for claims for injunctive or other equitable relief, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended from time to time. The seat of arbitration shall be Bengaluru, Karnataka. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST LOOMR. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS.
If you are located in the European Union or United Kingdom, you may have the right to bring disputes before your local courts or applicable supervisory authority. Nothing in this Section limits your rights under applicable mandatory law.
If you are located in the United States, nothing in this Section limits any rights you may have under applicable US federal or state law, including your rights as a consumer under applicable state consumer protection laws.
Loomr complies with the Information Technology Act, 2000 and its rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Loomr operates as an intermediary for user-generated content purposes and shall not be liable for third-party content hosted on the platform, provided it acts in accordance with the applicable intermediary guidelines.
Loomr is committed to compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) as a Data Processor (and where applicable, as a Data Fiduciary). Merchants who are Data Fiduciaries under the DPDPA are responsible for ensuring that their use of Loomr is consistent with their DPDPA obligations, including the requirement to obtain valid consent from Data Principals (End Customers).
These Terms are subject to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Where any provision of these Terms conflicts with mandatory consumer protection rights under applicable Indian law, such mandatory rights shall prevail.
Loomr is registered for Goods and Services Tax (GST) in India. GST will be applied to invoices in accordance with applicable GST laws and rates. Merchants may provide their GSTIN for business-to-business transactions.
Loomr reserves the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days' notice via email to the address associated with your Account and/or by posting a notice on the Service. For non-material changes, we may post an updated version without advance notice.
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Service and cancel your Account.
These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and Loomr with respect to the Service and supersede all prior agreements, understandings, and negotiations.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Loomr's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
You may not assign or transfer this Agreement or any rights or obligations hereunder, in whole or in part, without Loomr's prior written consent. Loomr may freely assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets. This Agreement shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.
Loomr shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, civil unrest, labor disputes, power outages, internet disruptions, government orders, or acts of third-party service providers.
All notices to Loomr under these Terms should be sent to hello@loomr.ai or by post to our registered address: No. 802, Block - 16A, Marathahalli Sarjapur Outer Ring Road, Iblur Village, Bengaluru - 560102, Karnataka, India. Loomr will send notices to you at the email address associated with your Account.
Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Loomr.
These Terms are drafted in the English language. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
For questions, concerns, or notices regarding these Terms or the Service, please contact:
Minion Solutions Private Limited
Registered Address: No. 802, Block - 16A, Marathahalli Sarjapur Outer Ring Road, Iblur Village, Bengaluru - 560102, Karnataka, India
Website: https://loomr.ai
Email: hello@loomr.ai
These Terms and Conditions were last updated on March 1, 2026 and are effective as of that date. For questions, contact us at hello@loomr.ai.